Service Overview
Service Overview Allison - Docs
A multilingual AI chatbot that handles customer conversations, support, and actions across platforms 24/7.
Welcome to Allison
This documentation will help you understand how Allison works and how to use it to automate customer conversations while delivering fast, consistent, and human-like experiences.
What is Allison?
Allison is a powerful AI chatbot built on natural language processing (NLP) technology. It is designed to handle conversations and customer experiences across multiple platforms and languages—24/7.
Allison can answer FAQs, provide customer support, book or reschedule appointments, and trigger custom actions. It can also be integrated with Google Assistant devices, allowing customers to interact with your business using voice or chat.
Key Features
- 24/7 Customer Conversations — Always-on support without increasing staff workload
- Multilingual Support — Communicate with customers in multiple languages
- FAQ & Support Automation — Instantly answer common questions with consistent responses
- Appointment Management — Book, reschedule, and manage appointments automatically
- Voice & Assistant Integration — Build actions for Google Assistant-enabled devices
- Multi-Platform Deployment — Use Allison across websites, messaging apps, and voice platforms
Who is Allison For?
Allison is built for:
- Service-based businesses handling appointments and customer inquiries
- Customer support teams looking to reduce response times and workload
- Growing businesses needing scalable, automated communication
- Brands with global audiences requiring multilingual customer experiences
Core Concepts
Before getting started, here are the core concepts behind Allison:
Conversations
Conversations are structured interactions between customers and Allison, designed to feel natural while guiding users toward answers or actions.
Intents & Actions
Intents represent what a user wants to do, while actions define how Allison responds—such as booking an appointment or retrieving information.
Integrations
Integrations connect Allison to your existing tools and platforms, including scheduling systems, CRMs, websites, and voice assistants.
Training & Optimization
Allison continuously improves through training data, allowing responses to become more accurate and effective over time.
Built for Your Business
Allison is not a one-size-fits-all chatbot. Every implementation includes:
- Custom-built workflows aligned with your business goals
- Collaborative design with direct feedback during development
- Scalable architecture that grows alongside your business
- Ongoing support, updates, and maintenance
- User-friendly, conversion-focused design
Getting Help
- Documentation — Browse the sidebar for setup and configuration guides
- Support — Reach out for implementation help or ongoing optimization
- Best Practices — Learn how to design conversations that convert
Ready to get started? Head to the Getting Started guide to design your first conversation and deploy Allison across your platforms.